Shipping & Delivery Info

At mochoshop.com, we are proud to offer our customers exceptional value and service. That is why we provide Free Shipping on all orders dispatched from our fulfillment centers in the USA. Whether you are shopping for sports gear domestically or internationally, your shipping is always on us.

1. SHIPPING SNAPSHOT (AT-A-GLANCE)

SHIPPING REGION	COST	HANDLING TIME	TRANSIT TIME	TOTAL DELIVERY (EST.)
USA & Canada	FREE	1 - 2 Business Days	2 - 5 Business Days	3 - 7 Business Days
International	FREE	1 - 2 Business Days	7 - 12 Business Days	8 - 14 Business Days

2. ORDER PROCESSING DETAILS

• Order Cutoff Time: 2:00 PM (Mountain Standard Time - MST).
• Processing Days: All orders are processed within 1-2 business days (Monday – Friday).
• Cancellations: We offer a 12-hour window from the time of purchase to request an order cancellation. Please email help@mochoshop.com immediately.
• High Volume Periods: If we are experiencing a high volume of orders, processing may take up to 3 business days. We will notify you immediately via email if your shipment is delayed.

3. SHIPMENT CONFIRMATION & TRACKING

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

• Tracking numbers typically become active within 24 hours of shipment.
• You can track your package directly through our website or via the carrier's official portal.

4. CUSTOMS, DUTIES, AND TAXES

At mochoshop.com, we believe in "What You See Is What You Pay" (WYSIWYG).

Sales Tax & VAT: All applicable sales taxes and VAT are included in the product price. No hidden fees are added at checkout.

Import Duties: We cover standard import costs. In the rare event that local customs authorities request a processing fee, please contact us at help@mochoshop.com with your receipt, and we will reimburse you.

5. DAMAGES & DELIVERY ISSUES

Your satisfaction is our priority. If there is an issue with your delivery, we will handle it:

• Damaged Items: If you receive your gear damaged, please contact us within 48 hours with a photo of the damage. We will handle the claim with the carrier and arrange a replacement immediately.
• Missing Packages: If your tracking says "Delivered" but you have not received your package, please contact our support team within 5 days so we can initiate an investigation.