Privacy policy

MOCHO SHOP LIMITED LIABILITY COMPANY (operating as mochoshop.com) operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Mocho Shop is powered by Shopify, which enables us to provide the Services to you. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Payment card information, transaction details, and payment confirmations.
• Account information: Username, password, and security questions.
• Transaction information: Items viewed, cart activity, wishlist, purchases, returns, or cancellations.
• Device & Usage information: IP address, browser type, network connection, and how you navigate the Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Service Delivery: To fulfill orders, process payments, and manage your account.
• Marketing: To send promotional communications and show online advertisements for products related to your interests.
• Security: To detect and prevent fraudulent, illegal, or malicious activity.
• Communication: To provide customer support and maintain our business relationship.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Shopify and Vendors: Third parties who perform services on our behalf (IT, payment processing, fulfillment, and shipping).
• Marketing Partners: To provide personalized advertising based on your activity.
• Legal Compliance: To comply with applicable laws or respond to valid legal processes.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to improve the platform. You can learn more by visiting the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you. You may exercise these rights by contacting us at the email address provided below.

Security and Retention

No security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information based on our need to provide services, comply with legal obligations, or resolve disputes.