At mochoshop.com, we want you to be completely satisfied with your sports gear and fitness products. If you are not happy with your purchase, we are here to help. This policy ensures a transparent and fair shopping experience.
| Return Window |
30 Days from delivery date |
| Return Method |
By Mail |
| Restocking Fee |
$0.00 (No Fees) |
| Refund Processing |
Within 5 Business Days |
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in the original packaging with all tags attached.
- You must provide a receipt or proof of purchase (Order Number).
2. Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status. If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).
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Processing Time: Refunds are typically issued within 5 business days of receipt.
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Bank Delays: Please note that your bank or credit card issuer may take additional time to post the credit to your account.
3. Shipping Costs for Returns
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Defective or Incorrect Items: If the return is due to our error (defective gear or wrong size/item sent), mochoshop.com will provide a prepaid return label and cover all shipping costs.
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Change of Mind: For all other returns (e.g., "don't like it," "ordered wrong size"), the customer is responsible for the return shipping costs. Original shipping charges are non-refundable.
4. Order Cancellations
We provide a 12-hour cancellation window from the time of purchase. If you request a cancellation within this timeframe, you will receive a full refund immediately. After 12 hours, the order may have already been processed for shipping, and our standard return policy will apply.
5. Damaged or "Dead on Arrival" Gear
If your product arrives damaged, please email help@mochoshop.com within 48 hours with clear photos of the damage and the packaging. We will prioritize a free replacement or a full refund for you.
